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and I guess a real "campfire man" would have taken the responses "Chip" gave the OP, and just been satisfied with it?
while taking the time tho to criticize the OP for not doing so....calling him a snow flake etc..
Since you run a company:
You have a policy and Chip being an employee is supposed to follow policy. Customer calls and you being the boss expect Chip to follow policy. Now the product is processed thru warranty testing, and after it comes up threw the chain, Chip is told the product was up to specs and here are the reasons. What is Chip supposed to do? Take it on his own to ignore your directive? If you had an entire workforce of Chips who ignored your directives, that would be ok?
Chips response in this case, was the response he was directed to give by upper management.....
We have an obvious pompous, self admitted demanding individual, who likes to apply stress to underlings in order to have things done his way, telling us how Chip supposedly handled his situation. Who you going to believe....
Trump has his work cut out for him, if he thinks he can drain the entire DC bureaucratic swamp....
Addition: Ted Knight gets my vote....
