I was basically blown off by the VA from from end of Service in 2011 until 2016. A dedicated young Veteran's Service Officer (VSO) took my case back tot eh VA and they finally addressed it and admitted that they had ignored me since 1996. Change had started to affect the VA as they had taken a lot of heat from the few bad actors.
I went back to the VA last year and I cannot begin to explain how much better the claims process has been. The Va has subcontracted with civilian medical professionals to address the overload or bottleneck of cases.
I still have had issues with individuals and contrary personalities but that is no longer the whole of my VA experience.
