Although I don't use the VA system, I was my brother's caregiver when he developed ALS as a result of Gulf War Syndrome.. My issue was always with VA Benefits, not the VA Healthcare. They are 2 different entities. When you qualify for VA Benefits, they make you wait 6 months before they even look at your paperwork. If you are terminal and don't have long to live, too bad. You probably won't live long enough to see the benefits you qualify for. From what I can tell. the VA Healthcare files paper forms to the VA Benefits, the forms are placed in a tray on someone's desk for 6 months, then when they do look at it, they look for mistakes and send it back and everything starts all over. I believe this is the way the government saves money. Promise benefits but never deliver. If they actually cared, they would have an electronic claims system and human eyes would never need to look at any claims and benefits would be approved immediately so there would be no wait time.