Originally Posted by urbaneruralite



On Tuesday, December 1, 2020, 02:28:29 PM EST, Benjamin Martin <repairservice.cop.uszeiss.com> wrote:


Good afternoon,

Thank you for your inquiry into our Conquest MC product line. The only photo that came along with your e-mail is the serial number photo. The issue you have described is not a manufacturing defect with the lens coating. Unfortunately we do not cover lenses that are damaged due to improper lens care. We do not recommend using dish soap to clean your optic.

The manual states the following in terms of lens cleaning and care:
Do not under any circumstances wipe off coarse dirt particles(e.g. sand) from the lenses, but blow them off or remove them using a soft brush. If not removed, finger marks can damage the lens surface. The proper way to clean the lens surfaces is with a quality lens spray cleaner or moist lens tissue and then wipe them with a clean optics cleaning cloth.

In the event that you would like to replace your scope we need to inform you that your scope has been discontinued and is no longer repairable due to parts and tooling availability. However, if you send your scope in to our service department we can offer you a good will sale on a NEW optic at a significantly discounted price. We will need your scope before we can make this offer.

We appreciate your continued patronage,

Your ZEISS Customer Care Team
ZEISS Consumer Products
COP Repair Service

1050 Worldwide Blvd
Hebron, KY 41048
USA

Phone: (800) 441-3005
repair.sportsopticszeiss.com
Web: www.zeiss.com/us


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Hah! You just proved my point!

NEVER did they say the warranty was voided by using non-Zeiss products -- and NOWHERE do they state you must use Zeiss products for cleaning. You damaged the lenses or coatings via your own methods and now want to use Zeiss as a scapegoat because they wouldn't fix what you screwed up. There's no need to spread lies because you have misdirected anger at a company for not giving you something for free. Find the fault and direct the anger where it belongs: with yourself.