Richard, a little clarification please.
Is it the line from your "pole" to the cabin, or external & to your pole.
Option 1 is your responsibility & option 2 is their responsibility !
Don't understand them pulling the meter.
Just thought of something else.
With the weather we've been experiencing (snow, ice, slush), if wouldn't surprise me if the transformer blew.
If their transformer blew, causing your issues, it is their problem to fix.
