Not a "small town" nor small establishment by any means - Sheraton Hotel in St. Louis, MO. Took family - wife and 3 kids - there on a 3 day mini vacation once. Made room reservations and paid well in advance. Asked if I wanted the "Deluxe Suite" I replied "okay" figuring I might as well shoot the works, pay the extra $ and treat the family since we didn't travel too often. Last day there - almost check out time - found out there was no such thing as a "Deluxe Suite" - all the rooms like ours were the same - no difference whatsoever. When questioned the desk clerk didn't know what to say. I insisted on speaking with the day manager. He tried to B.S. me. Finally had to cause a scene and embarrass them in front of other customers for them to give me a full refund for the difference charged for their nonexistent, "Deluxe Suite".
