It's hard for some of us in the 55+ age group to wrap our heads around it, but having phone conversations with businesses is going the way of the DoDo Bird. That's a significant expense to a business.
True, and at least one-half the time that you actually talk to someone they will have some concept of what you're talking about.
Ruger CSRs are particularly weak in this respect.
I've spent a buck or 2 with PSA and haven't had any trouble with them.
