LOL !
I’m guessing the blame falls on the USPS or UPS.
Been ordering from Midway for YEARS. Not one problem ever.
Most likely the picker at the DC did not care to check the order pulled. I build those things for Macys and Tractor Supply, and know the turnover rate is astounding.
Children coming out of schools today don't have to perform to pass, they cannot read and basically do not care about anything but their phones and their social media.