I was reading an article the other day about a fast food chain, I think it was Wendy's, who hired some spies to go work in their restaurants and report what the problems are all of a sudden. Besides the employees just not showing up on time or at all for shifts, they found that they intentionally filled the orders wrong so customers would get mad and not come back. Their thinking was that with less customers, they wouldn't have to work so hard.
So that must be why the Manager of Wendy's told me her and the peon clerk "don't need your money" and slammed and locked the window. Then when you go to make a complaint online, the website won't actually allow you to do such a thing.
