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Joined: Mar 2015
Posts: 12
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OP
New Member
Joined: Mar 2015
Posts: 12 |
i received these brand new hanwag boots in august 2017 after one trip i had lugs falling off and chunking off in september i contacted them for warranty. they said "that the chunks are coming of due to hydrolysis, this is the degradation of the sole and is purportedly accelerated if you don't wear your shoes regularly or that have been sitting in the box for a couple of years." they were willing to replace them, so i sent them back. today i'm told that they can't replace them with the same model and if i want a new model i need to pay around $300... great boots i just bought... BEWARE HANWAG!!!
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Joined: Jan 2010
Posts: 32,130
Campfire 'Bwana
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Campfire 'Bwana
Joined: Jan 2010
Posts: 32,130 |
Welcome to the fire.
That sucks about the boots. Can you take them back to where you purchased them?
If you put Taco Bell sauce in your ramen noodles it tastes just like poverty
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Joined: Mar 2015
Posts: 12
New Member
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OP
New Member
Joined: Mar 2015
Posts: 12 |
Welcome to the fire.
That sucks about the boots. Can you take them back to where you purchased them? this is directly from Hanwag unfortunately.
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Joined: Oct 2006
Posts: 135
Campfire Member
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Campfire Member
Joined: Oct 2006
Posts: 135 |
What model did you get? I almost pulled the trigger on Rotwand Bio model.... Lowa it is...
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Joined: Mar 2015
Posts: 12
New Member
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OP
New Member
Joined: Mar 2015
Posts: 12 |
that's what i bought
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Joined: Jan 2010
Posts: 32,130
Campfire 'Bwana
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Campfire 'Bwana
Joined: Jan 2010
Posts: 32,130 |
I'd be persistent. Hanwag's response is laughable. They need to make this right.
If you put Taco Bell sauce in your ramen noodles it tastes just like poverty
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Joined: Mar 2015
Posts: 12
New Member
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OP
New Member
Joined: Mar 2015
Posts: 12 |
they offered me the online coupon where i'd have to add cash to get a comparable boot. or i could be happy with what i got.
when i told them i was disappointed they just said "Thanks for getting back to us as well as for letting us know how you feel in regards to the resolution given. Your time and patience invested throughout this process are highly appreciated."
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Joined: Jan 2010
Posts: 32,130
Campfire 'Bwana
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Campfire 'Bwana
Joined: Jan 2010
Posts: 32,130 |
That's nuts. Did you ask to talk with a supervisor?
If you put Taco Bell sauce in your ramen noodles it tastes just like poverty
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Joined: Mar 2015
Posts: 12
New Member
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OP
New Member
Joined: Mar 2015
Posts: 12 |
i've been dealing with them since september they finally told me this today. i'm so done with them i'm happy to pay money to never deal with them again.
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Joined: Mar 2015
Posts: 12
New Member
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OP
New Member
Joined: Mar 2015
Posts: 12 |
i called hanwag canada today and they wouldn't let me talk to a manager...
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Joined: Mar 2015
Posts: 12
New Member
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OP
New Member
Joined: Mar 2015
Posts: 12 |
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Joined: Jan 2010
Posts: 32,130
Campfire 'Bwana
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Campfire 'Bwana
Joined: Jan 2010
Posts: 32,130 |
Did you buy these as a full quality item, not a factory second or blemish?
If you put Taco Bell sauce in your ramen noodles it tastes just like poverty
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Joined: Mar 2015
Posts: 12
New Member
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OP
New Member
Joined: Mar 2015
Posts: 12 |
Did you buy these as a full quality item, not a factory second or blemish? these were a full quality item
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Joined: Nov 2017
Posts: 12
New Member
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New Member
Joined: Nov 2017
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Glad you posted that link. I left my thoughts on their customer service. Bean counters can't see the forest through the trees. I'm sure they have some policy they're following rather than common sense showing this is costing them way more money in bad press.
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Joined: Jan 2010
Posts: 32,130
Campfire 'Bwana
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Campfire 'Bwana
Joined: Jan 2010
Posts: 32,130 |
I read your FB thread. What a joke. You bought these boots directly from Hanwag as a full quality boot, not a defect or second. The soles Hanwag used on these boots are clearly defective. That's an issue to be settled between Hanwag and their supplier. Hanwag's customer relationship standard is amateurish, foolhardy and patronizing. Hanwag owes you the cost to ship them back, plus either a refund of your original purchase price including tax and shipping or the choice of a replacement boot of equal or greater value. Further, at this point they owe you and the rest of their customers a sincere apology. ***As a matter of full disclosure I don't know the OP from Adam. https://www.hanwagboots.ca/production
If you put Taco Bell sauce in your ramen noodles it tastes just like poverty
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Joined: Jun 2006
Posts: 46,034
Campfire 'Bwana
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Campfire 'Bwana
Joined: Jun 2006
Posts: 46,034 |
Sorry to hear this. I like my Hanwags, put a few miles on today. I wonder if the vendor you bought them from could exert some influence. If they do high volumes, Hanwag might listen.
A wise man is frequently humbled.
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Joined: Nov 2008
Posts: 47
Campfire Greenhorn
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Campfire Greenhorn
Joined: Nov 2008
Posts: 47 |
Glad you posted that link. I left my thoughts on their customer service. Bean counters can't see the forest through the trees. I'm sure they have some policy they're following rather than common sense showing this is costing them way more money in bad press. Same here. Ditto on the bean counters.
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Joined: Mar 2007
Posts: 9,097
Campfire Outfitter
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Campfire Outfitter
Joined: Mar 2007
Posts: 9,097 |
email Vibram who makes the sole, and see what they say about its condition. If it differs to what Hanwag has told you, you may get a better attitude from Hanwag.
I say this because similarly, unhappy consumers of brandname products that use an out sourced technology like GTX membrane, sometimes also contact Goretex directly if a garment manufacturer happens to fall short on product warranty.
-Bulletproof and Waterproof don't mean Idiotproof.
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Joined: Feb 2007
Posts: 2,070
Campfire Regular
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Campfire Regular
Joined: Feb 2007
Posts: 2,070 |
I wear that exact same boot, plus two other pair of Hanwags. I currently have approximately 800+ miles on these boots and to date they have not begun to break down. They have been soaked and been subjected to slimy goo and overall have not been treated very well. I have hiked in mountainous rocks and swamps. When this pair wears out I will probably buy another pair. I am sorry that you have had issues with yours, but all of my Hanwags so far have not given me any problems.
Writing from the gateway to the great BluMtns in southeastern Washington.
Just remember, "You are the trailer park and I am the tornado". Beth Dutton, Yellowstone.
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Joined: Dec 2013
Posts: 1,478
Campfire Regular
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Campfire Regular
Joined: Dec 2013
Posts: 1,478 |
My hanwags have been really good as well. Took a while to break em in(one full hunting season) but they are tough. I spent 15 days this fall hunting hard in snowy, wet conditions,and never a wet foot. This is my third fall, and they are holding up very well.
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