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Joined: Oct 2002
Posts: 96,121
Campfire Oracle
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Campfire Oracle
Joined: Oct 2002
Posts: 96,121 |
I bet it said 'For Sale in AR Only' but someone fugged up and thought AK was short for Arkansas so they shipped it. Arkansas residents wouldn't have noticed a problem.
"Dear Lord, save me from Your followers"
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Joined: Jul 2010
Posts: 1,702
Campfire Regular
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Campfire Regular
Joined: Jul 2010
Posts: 1,702 |
I use Alpha brass as well, but due to lack of availability at a point in time I have grabbed a few hundred Starline LRP cases. I am very impressed actually. Dimensionally excellent and very robust with a case capacity almost bang on with Lapua.
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Joined: Apr 2010
Posts: 10,832
Campfire Outfitter
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Campfire Outfitter
Joined: Apr 2010
Posts: 10,832 |
I'm sure the office banter was much less gracious than the return correspondence.
Surprised they even responded to the wonder dolt. ^^^ this ^^^
Maker of the Frankenstud Sling Keeper
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Joined: Sep 2014
Posts: 21,812 Likes: 2
Campfire Ranger
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Campfire Ranger
Joined: Sep 2014
Posts: 21,812 Likes: 2 |
One of many reasons I couldn't work customer service.
It's one thing to fix a problem, I do that all the time in my job.
But, I'm not anyones bitch, and would have sent Little Dick a GFY.
Have had experience with customers like that. They really are not worth
the time they demand. Just needy people that need to bawl and complain.
And here he is, playing for attention, after they offered to try and make it right.
Heck, he probably did take brass from them and use it.
And then came here with his, look at my "Billy Bob Bad Ass" show.
Parents who say they have good kids..Usually don't!
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Joined: Jul 2016
Posts: 65
Campfire Greenhorn
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Campfire Greenhorn
Joined: Jul 2016
Posts: 65 |
Long ago, I did telephone technical support for ** computers, and learned a great way to deal with folks like you.
Back then ** did not have a toll free number for tech support, so the call sometimes went downhill very quickly when the caller started ranting at me about how long they had been on hold and why ** didn't have a toll free number. If the caller was nice to me, and or I felt they were wronged, I had the ability to send them free things such as printer cartridges and so forth, if they were particularly nasty, they would hear something like this....hello, hello, are you still there?...hello, hello, can you hear me? Then, I'd hang up, and they could start all over again in telephone queue hell.
In over thirty five years of reloading I've never not had a company make something right. Attitude is everything.
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Joined: Oct 2004
Posts: 26,558 Likes: 17
Campfire Ranger
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Campfire Ranger
Joined: Oct 2004
Posts: 26,558 Likes: 17 |
I think this was a huge blunder on their part. Huge. I will never order any of their product. All manufacturers have QC issues from time to time. When a customer brings those issues to your attention, no matter how snarky the tone, you do NOT take them to task for their attitude. The first thing you do is you ship them the match grade product they paid for. Then you take ownership of your poor QC, you don't make excuses for it. You thank the customer for giving you an opportunity to grow. I don't even understand how there was a question of whether or not they should respond to his email. Hell yes you respond. You screwed up, and you owe the customer an apology and the product they paid for.
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Joined: Aug 2005
Posts: 15,648
Campfire Ranger
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Campfire Ranger
Joined: Aug 2005
Posts: 15,648 |
I think this was a huge blunder on their part. Huge. I will never order any of their product. All manufacturers have QC issues from time to time. When a customer brings those issues to your attention, no matter how snarky the tone, you do NOT take them to task for their attitude. The first thing you do is you ship them the match grade product they paid for. Then you take ownership of your poor QC, you don't make excuses for it. You thank the customer for giving you an opportunity to grow. I don't even understand how there was a question of whether or not they should respond to his email. Hell yes you respond. You screwed up, and you owe the customer an apology and the product they paid for. Correct...
- Greg
Success is found at the intersection of planning, hard work, and stubbornness.
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Joined: Jan 2008
Posts: 7,722
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2008
Posts: 7,722 |
Thank you. Funny how it's ok to sell precession junk if the customer is rude. Way I see it don't buy junk brass don't be hateful to people happy with junk. Don't spend a lot of money on fake boobs for a old woman. Have a positive attitude
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Joined: Apr 2010
Posts: 10,832
Campfire Outfitter
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Campfire Outfitter
Joined: Apr 2010
Posts: 10,832 |
I bet it said 'For Sale in AR Only' but someone fugged up and thought AK was short for Arkansas so they shipped it. Arkansas residents wouldn't have noticed a problem. Not that they wouldn't notice.....they no enough to not care
Maker of the Frankenstud Sling Keeper
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Joined: Sep 2010
Posts: 19,179
Campfire Ranger
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Campfire Ranger
Joined: Sep 2010
Posts: 19,179 |
Not that they wouldn't notice.....they no enough to not care
I know enough to live below Mason Dixon line. I also know the diff in no. Jerry
jwall- *** 3100 guy***
A Flat Trajectory is Never a Handicap
Speed is Trajectory's Friend !!
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Joined: Jan 2018
Posts: 23,506
Campfire Ranger
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Campfire Ranger
Joined: Jan 2018
Posts: 23,506 |
Thank you. Funny how it's ok to sell precession junk if the customer is rude. Way I see it don't buy junk brass don't be hateful to people happy with junk. Don't spend a lot of money on fake boobs for a old woman. Have a positive attitude 😂🤣😂😎
Curiosity Killed the Cat & The Prairie Dog
“Molon Labe”
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Joined: Aug 2009
Posts: 3,900
Campfire Tracker
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Campfire Tracker
Joined: Aug 2009
Posts: 3,900 |
I think this was a huge blunder on their part. Huge. I will never order any of their product. All manufacturers have QC issues from time to time. When a customer brings those issues to your attention, no matter how snarky the tone, you do NOT take them to task for their attitude. The first thing you do is you ship them the match grade product they paid for. Then you take ownership of your poor QC, you don't make excuses for it. You thank the customer for giving you an opportunity to grow. I don't even understand how there was a question of whether or not they should respond to his email. Hell yes you respond. You screwed up, and you owe the customer an apology and the product they paid for. Agreed. It would have been interesting to see them send a reply of. Yes, that is [bleep] brass. We apologize and x amount of new quality brass is already on its way no charge and keep what you have.
Keep your powder dry and stay frosty my friends.
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Joined: Aug 2006
Posts: 22,918 Likes: 2
Campfire Ranger
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Campfire Ranger
Joined: Aug 2006
Posts: 22,918 Likes: 2 |
I'd be willing to bet they don't have any 'quality' brass to send....... in 'x' amount, or ANY amount.
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Joined: Jul 2004
Posts: 3,130
Campfire Tracker
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Campfire Tracker
Joined: Jul 2004
Posts: 3,130 |
WOW can't believe Peterson's response. They shoulda said what is your addy and we will send you 500 free new brass right now! Unreal customer service when pics are provided and clearly indisputable!
If you find yourself in a hole....quit digging
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Joined: Dec 2002
Posts: 13,101
Campfire Outfitter
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Campfire Outfitter
Joined: Dec 2002
Posts: 13,101 |
I keep hearing the phrase "alpha brass" what the heck is alpha brass? Are you suggesting a particular brand or??? I haven't found such a thing in a long time. I did get a kick out of his letter and am surprised that they sent that crap out!
NRA Benefactor Member
Those who live by the sword get shot by those who don't.
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Joined: Mar 2010
Posts: 2,716
Campfire Regular
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Campfire Regular
Joined: Mar 2010
Posts: 2,716 |
I keep hearing the phrase "alpha brass" what the heck is alpha brass? Are you suggesting a particular brand or??? I haven't found such a thing in a long time. I did get a kick out of his letter and am surprised that they sent that crap out!
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Joined: Dec 2009
Posts: 4,589
Campfire Tracker
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Campfire Tracker
Joined: Dec 2009
Posts: 4,589 |
I think this was a huge blunder on their part. Huge. I will never order any of their product. All manufacturers have QC issues from time to time. When a customer brings those issues to your attention, no matter how snarky the tone, you do NOT take them to task for their attitude. The first thing you do is you ship them the match grade product they paid for. Then you take ownership of your poor QC, you don't make excuses for it. You thank the customer for giving you an opportunity to grow. I don't even understand how there was a question of whether or not they should respond to his email. Hell yes you respond. You screwed up, and you owe the customer an apology and the product they paid for. Correct... +1 . I Think Larry was right. Who needs garbage shoved down our throats. Charge me a premium I want a premium product no excuses.
Never take life to seriously, after all ,no one gets out of it alive.
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Joined: Dec 2009
Posts: 4,589
Campfire Tracker
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Campfire Tracker
Joined: Dec 2009
Posts: 4,589 |
Alpha is a brand. And iits amazing they sent that crap out!
Never take life to seriously, after all ,no one gets out of it alive.
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Joined: Nov 2013
Posts: 28,805 Likes: 2
Campfire Ranger
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Campfire Ranger
Joined: Nov 2013
Posts: 28,805 Likes: 2 |
Like the way you handled their deflection ("YOU sold me the schitt product").
What fresh Hell is this?
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Joined: Jan 2010
Posts: 8,013
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2010
Posts: 8,013 |
When the order came in, they already knew of Larry, and have seen pics of his guns and handiwork. They probably let out a resounding "we're not worthy!" and had to dig deep to provide brass to match his lineup. There was even talk of throwing the brass across rocks before shipping it.
JK
He had every right to be upset if they market it as premium brass. They should just sell it as "an alternative to Rem, better than Prvi"
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