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Joined: Dec 2002
Posts: 25,919 Likes: 2
Campfire Ranger
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OP
Campfire Ranger
Joined: Dec 2002
Posts: 25,919 Likes: 2 |
It ain't what it used to be1!
I have not used my 30-06 dies in over twenty years, then a friend asked me to load up 100 180 gr SST hornadys for next week's elk hunt.
I opened the die box to discover I had cannabalized some parts over the years. I searched the internet and found a phone # for customer service. I tried five times over three days to call, and was on hold for up to thirty minutes each time before I gave up and hung up.
I also found a link for an E-mail to customer service, and sent them a note. Said note disappeared from the screen and I did not know if it was sent or lost. So the next day, I repeated that action. That second note also disappeared from the screen.
Finally after a week, an answer to both messages appeared in my inbox. The answer to the second message said that my parts were only available directly from manufacturer.......call Customer Service.
But then the good news. I scrolled up to the answer to my first message. It said that my parts including a new seating stem for my seating die, a plastic cap for a Uniflow measure, and a large hopper for the Uniflow were all being shipped out at N/C as warranty replacement.
A great result! Though I would have been very happy to contact Customer Service in a timely manner and pay for the parts.
People who choose to brew up their own storms bitch loudest about the rain.
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Joined: May 2002
Posts: 10,256
Campfire Outfitter
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Campfire Outfitter
Joined: May 2002
Posts: 10,256 |
I recently tried to buy a replacement motor for my ancient RCBS vibratory case cleaner. Contacted them by email with the request.They wouldn't sell me one. They sent me one free of charge.
Lunatic fringe....we all know you're out there.
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Joined: Mar 2006
Posts: 20,896 Likes: 1
Campfire Ranger
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Campfire Ranger
Joined: Mar 2006
Posts: 20,896 Likes: 1 |
When I bought their products the parts were always free. Although, I’ve never needed parts for my other stuff after I quit using them.
"I never thought I'd live to see the day that a U.S. president would raise an army to invade his own country." Robert E. Lee
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Joined: Apr 2011
Posts: 151,716 Likes: 14
Campfire Savant
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Campfire Savant
Joined: Apr 2011
Posts: 151,716 Likes: 14 |
They have sent me free parts for years. They are as good as it gets!
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Joined: Nov 2008
Posts: 8,662
Campfire Outfitter
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Campfire Outfitter
Joined: Nov 2008
Posts: 8,662 |
It ain't what it used to be1!
A great result! Though I would have been very happy to contact Customer Service in a timely manner and pay for the parts. Couldn’t be that PG&E had something to do with it. Nah not kommifornia. Released early in the week. Our facility is currently affected by the California power outage. The utility company in northern California has temporarily shut-off power in the area to prevent wildfires. Unfortunately, this has impacted our facility. We have redirected our calls to an alternate location to best service our customers. Call times may be longer than normal.
Swifty
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Joined: Dec 2002
Posts: 25,919 Likes: 2
Campfire Ranger
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OP
Campfire Ranger
Joined: Dec 2002
Posts: 25,919 Likes: 2 |
Thanks Swifty, I was unaware of that.
Hopefully, RCBS customer service will soon be back to normal. Especially since I managed to bend a decapping stem in my 41 mag resizer die last night.
People who choose to brew up their own storms bitch loudest about the rain.
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Joined: Feb 2010
Posts: 17,820
Campfire Ranger
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Campfire Ranger
Joined: Feb 2010
Posts: 17,820 |
No trouble contacting their customer service ever and always sent parts at n/c ASAP.
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Joined: Feb 2010
Posts: 3,842
Campfire Tracker
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Campfire Tracker
Joined: Feb 2010
Posts: 3,842 |
I've heard good things about their CS but I've never had to use it.
Quando omni flunkus moritati
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Joined: May 2009
Posts: 1,378
Campfire Regular
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Campfire Regular
Joined: May 2009
Posts: 1,378 |
I can only add to the praise for RCBS' customer service. They repaired an electric lead pot that they didn't have to just to satisfy a customer (me). They have sent small parts free of charge!
I bet PG&E has/had something to do with the OP's issue...
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Joined: Mar 2007
Posts: 24,385
Campfire Ranger
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Campfire Ranger
Joined: Mar 2007
Posts: 24,385 |
Thanks Swifty, I was unaware of that.
Hopefully, RCBS customer service will soon be back to normal. Especially since I managed to bend a decapping stem in my 41 mag resizer die last night. I have used a clipped to length finish nail until I could get a new pin in the past. If you bend one it is easy to replace until the mail comes
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Joined: Sep 2012
Posts: 18,243
Campfire Ranger
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Campfire Ranger
Joined: Sep 2012
Posts: 18,243 |
I recently tried to buy a replacement motor for my ancient RCBS vibratory case cleaner. Contacted them by email with the request.They wouldn't sell me one. They sent me one free of charge. I had the same experience about ten years ago.
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Joined: Aug 2009
Posts: 9,920 Likes: 1
Campfire Outfitter
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Campfire Outfitter
Joined: Aug 2009
Posts: 9,920 Likes: 1 |
Thanks Swifty, I was unaware of that.
Hopefully, RCBS customer service will soon be back to normal. Especially since I managed to bend a decapping stem in my 41 mag resizer die last night. I have used a clipped to length finish nail until I could get a new pin in the past. If you bend one it is easy to replace until the mail comes bearings out of u joints make great decapping pins
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Joined: Apr 2011
Posts: 151,716 Likes: 14
Campfire Savant
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Campfire Savant
Joined: Apr 2011
Posts: 151,716 Likes: 14 |
Thanks Swifty, I was unaware of that.
Hopefully, RCBS customer service will soon be back to normal. Especially since I managed to bend a decapping stem in my 41 mag resizer die last night. I have used a clipped to length finish nail until I could get a new pin in the past. If you bend one it is easy to replace until the mail comes bearings out of u joints make great decapping pins That’s good to know!
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Joined: Feb 2011
Posts: 915
Campfire Regular
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Campfire Regular
Joined: Feb 2011
Posts: 915 |
I've only had to contact them twice. First was to replace a broken uniflow measure hopper. I offered to pay for it but was sent to me free of charge. The second time was for an impact bullet puller that snapped in half during normal use. They asked me to send it to them on my dime before shipping a replacement. I shipped it but never heard back. Called again and they told me I was SOL.
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Joined: Dec 2004
Posts: 3,639
Campfire Tracker
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Campfire Tracker
Joined: Dec 2004
Posts: 3,639 |
I've rarely used the RCBS customer service but it was great when I did.....the very best is Hornady.....but I'm not at all thrilled with their reloading tools.
To this day, I remain a RCBS customer and expect that won't change.
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Joined: Aug 2003
Posts: 4,249
Campfire Tracker
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Campfire Tracker
Joined: Aug 2003
Posts: 4,249 |
I’ve been using RCBS for 25 years. Top quality all around. The few times I’ve called about customer service they have been fantastic. Always RCBS for me.
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Joined: Nov 2015
Posts: 19,211
Campfire Ranger
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Campfire Ranger
Joined: Nov 2015
Posts: 19,211 |
They have sent me free parts for years. They are as good as it gets! Agree. That's why I prefer to use their dies.
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Joined: Nov 2003
Posts: 67,731
Campfire Kahuna
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Campfire Kahuna
Joined: Nov 2003
Posts: 67,731 |
I have had several instances to contact RCBS customer service. I have never been dissapointed.
Sam......
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Joined: Apr 2008
Posts: 17,143 Likes: 4
Campfire Ranger
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Campfire Ranger
Joined: Apr 2008
Posts: 17,143 Likes: 4 |
Top shelf. I broke a Rock Chucker, they replaced it.
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Joined: Sep 2004
Posts: 5,681 Likes: 4
Campfire Tracker
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Campfire Tracker
Joined: Sep 2004
Posts: 5,681 Likes: 4 |
I've had more than satisfactory experience with RCBS also in the past. I even sent them some extra 223 small base dies I acquired that cases would get stuck in. Repaired them right up. That and I like their equipment is why I continue to do business with them.
Figures don't lie, But Liars figure Assumption is the mother of mistakes
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