24hourcampfire.com
Previous Thread
Next Thread
Print Thread
Hop To
Page 1 of 9 1 2 3 4 5 6 7 8 9
Swarovski warranty #14476320 01/17/20
Joined: Aug 2009
Posts: 9,241
irfubar Offline OP
Campfire Outfitter
OP Offline
Campfire Outfitter
Joined: Aug 2009
Posts: 9,241
I have a question for Swarovski binocular owners regarding the warranty. I have a pair of SLC8x30 that quit focusing.
I pulled them from my pack in a padded case one day while hunting and they wouldn't focus. They had never been dropped or abused.
I sent them in for repairs. They sent me an estimate to repair and claimed the internal prisms are damaged and the bino's will need to be rebuilt.
Estimated cost $450.00. How can the internal prisms be damaged? they have never been dropped and the exterior shows no abuse.
What kind of warranty is this? Is this normal?
If this is normal for Swarovski , is it normal for other manufacturers? If not who has the best warranty?
I have never had to send bino's back for repairs. I have sent many scopes in of various brands and never been charged.


A good conservative will give you the shirt off his back.

A good liberal will give you the shirt off someone else's back.

~Molɔ̀ːn Labé Skýla~
BP-B2

Re: Swarovski warranty [Re: irfubar] #14476327 01/17/20
Joined: Jun 2005
Posts: 10,701
gr8fuldoug Offline
Campfire 'Bwana
Offline
Campfire 'Bwana
Joined: Jun 2005
Posts: 10,701
You do not say but are the original owner? Did you ever register the purchase with Swarovski? Were they bought in the USA from an authorized Swarovski dealer?


Doug @ Camera Land

[email protected]
http://www.cameralandny.com
516-217-1000

Thanks for the support.

[Linked Image from monstermuleys.com]
Re: Swarovski warranty [Re: irfubar] #14476334 01/17/20
Joined: Aug 2005
Posts: 14,177
GregW Offline
Campfire 'Bwana
Offline
Campfire 'Bwana
Joined: Aug 2005
Posts: 14,177
Originally Posted by irfubar
I have a question for Swarovski binocular owners regarding the warranty. I have a pair of SLC8x30 that quit focusing.
I pulled them from my pack in a padded case one day while hunting and they wouldn't focus. They had never been dropped or abused.
I sent them in for repairs. They sent me an estimate to repair and claimed the internal prisms are damaged and the bino's will need to be rebuilt.
Estimated cost $450.00. How can the internal prisms be damaged? they have never been dropped and the exterior shows no abuse.
What kind of warranty is this? Is this normal?
If this is normal for Swarovski , is it normal for other manufacturers? If not who has the best warranty?
I have never had to send bino's back for repairs. I have sent many scopes in of various brands and never been charged.


Welcome to the club...


- Greg

Success is found at the intersection of planning, hard work, and stubbornness.
Re: Swarovski warranty [Re: irfubar] #14476337 01/17/20
Joined: Aug 2009
Posts: 9,241
irfubar Offline OP
Campfire Outfitter
OP Offline
Campfire Outfitter
Joined: Aug 2009
Posts: 9,241
Doug,
Thanks for responding. I am not the original owner. I did contact them and had the bino's registered in my name when I bought them. I was under the impression they had a lifetime transferable warranty.


A good conservative will give you the shirt off his back.

A good liberal will give you the shirt off someone else's back.

~Molɔ̀ːn Labé Skýla~
Re: Swarovski warranty [Re: irfubar] #14476352 01/17/20
Joined: Jun 2005
Posts: 10,701
gr8fuldoug Offline
Campfire 'Bwana
Offline
Campfire 'Bwana
Joined: Jun 2005
Posts: 10,701
It is a 10 year warranty on the unit and a lifetime warranty on the interior optical element


Doug @ Camera Land

[email protected]
http://www.cameralandny.com
516-217-1000

Thanks for the support.

[Linked Image from monstermuleys.com]
IC-A

Re: Swarovski warranty [Re: irfubar] #14476364 01/17/20
Joined: Aug 2005
Posts: 14,177
GregW Offline
Campfire 'Bwana
Offline
Campfire 'Bwana
Joined: Aug 2005
Posts: 14,177
Originally Posted by irfubar
Doug,
Thanks for responding. I am not the original owner. I did contact them and had the bino's registered in my name when I bought them. I was under the impression they had a lifetime transferable warranty.


Doesn't matter. Happened to me three times. All bins I bought. Said the same thing as they said to you. Mine were more expensive to fix. I quit them years ago...


- Greg

Success is found at the intersection of planning, hard work, and stubbornness.
Re: Swarovski warranty [Re: irfubar] #14476372 01/17/20
Joined: Aug 2009
Posts: 9,241
irfubar Offline OP
Campfire Outfitter
OP Offline
Campfire Outfitter
Joined: Aug 2009
Posts: 9,241
Thanks again Doug,
They claim the internal prisms are broken?
Seems that would qualify as interior optical element.
I will call them and argue.
But it appears these may be worthless.
So that leads to my next question, is this the industry standard?
Who has a better warranty.
Seems to me optics without a good warranty is a risky gamble


A good conservative will give you the shirt off his back.

A good liberal will give you the shirt off someone else's back.

~Molɔ̀ːn Labé Skýla~
Re: Swarovski warranty [Re: GregW] #14476377 01/17/20
Joined: Aug 2009
Posts: 9,241
irfubar Offline OP
Campfire Outfitter
OP Offline
Campfire Outfitter
Joined: Aug 2009
Posts: 9,241
Originally Posted by GregW
Originally Posted by irfubar
Doug,
Thanks for responding. I am not the original owner. I did contact them and had the bino's registered in my name when I bought them. I was under the impression they had a lifetime transferable warranty.


Doesn't matter. Happened to me three times. All bins I bought. Said the same thing as they said to you. Mine were more expensive to fix. I quit them years ago...


Thanks Greg for the input. Wish I would have known this before wasting my money on Swaro's. The fanboys never seem to mention this crap.


A good conservative will give you the shirt off his back.

A good liberal will give you the shirt off someone else's back.

~Molɔ̀ːn Labé Skýla~
Re: Swarovski warranty [Re: irfubar] #14476380 01/17/20
Joined: Jun 2005
Posts: 10,701
gr8fuldoug Offline
Campfire 'Bwana
Offline
Campfire 'Bwana
Joined: Jun 2005
Posts: 10,701
The higher end optics companies do not offer the "No Fault" warranty of the Pacific Rim manufactured brands. Reason being is it costs a great deal more to make a Swarovski or Leica then it would in a production line in China.
The only exception to this is Steiner who does have a no questions asked warranty


Doug @ Camera Land

[email protected]
http://www.cameralandny.com
516-217-1000

Thanks for the support.

[Linked Image from monstermuleys.com]
Re: Swarovski warranty [Re: irfubar] #14476381 01/17/20
Joined: Jan 2001
Posts: 25,016
1minute Offline
Campfire Oracle
Offline
Campfire Oracle
Joined: Jan 2001
Posts: 25,016
Gold Ring Leupolds. I'm the third owner on a spotter. Sent it in on Monday, and had it back on a Friday with a new front end. No charges


1Minute
IC-B

Re: Swarovski warranty [Re: irfubar] #14476390 01/17/20
Joined: Aug 2009
Posts: 9,241
irfubar Offline OP
Campfire Outfitter
OP Offline
Campfire Outfitter
Joined: Aug 2009
Posts: 9,241
So if I want a good warranty I need to buy Japanese? how about GPO? how is their warranty?


A good conservative will give you the shirt off his back.

A good liberal will give you the shirt off someone else's back.

~Molɔ̀ːn Labé Skýla~
Re: Swarovski warranty [Re: irfubar] #14476401 01/17/20
Joined: Jun 2005
Posts: 10,701
gr8fuldoug Offline
Campfire 'Bwana
Offline
Campfire 'Bwana
Joined: Jun 2005
Posts: 10,701
GPO is no fault lifetime


Doug @ Camera Land

[email protected]
http://www.cameralandny.com
516-217-1000

Thanks for the support.

[Linked Image from monstermuleys.com]
Re: Swarovski warranty [Re: irfubar] #14476403 01/17/20
Joined: Dec 2008
Posts: 13,872
J
Judman Online Content
Campfire 'Bwana
Online Content
Campfire 'Bwana
J
Joined: Dec 2008
Posts: 13,872
Meopta Brian


Ping pong balls for the win.
Once you've wrestled everything else in life is easy. Dan Gable
Hey Bama, say, ocotillo....
You a hunter, or a killer? Kevin Loades
Re: Swarovski warranty [Re: Judman] #14476464 01/17/20
Joined: Aug 2009
Posts: 9,241
irfubar Offline OP
Campfire Outfitter
OP Offline
Campfire Outfitter
Joined: Aug 2009
Posts: 9,241
Originally Posted by Judman
Meopta Brian


Funny thing Jud , the Meopta's were at the top of my list , then a fair deal on these popped up here on the classifieds, I fell for the brand name. I am kicking myself


A good conservative will give you the shirt off his back.

A good liberal will give you the shirt off someone else's back.

~Molɔ̀ːn Labé Skýla~
Re: Swarovski warranty [Re: irfubar] #14476469 01/17/20
Joined: Aug 2009
Posts: 9,241
irfubar Offline OP
Campfire Outfitter
OP Offline
Campfire Outfitter
Joined: Aug 2009
Posts: 9,241
Ok , so GPO or Meopta's ? what's the consensus?


A good conservative will give you the shirt off his back.

A good liberal will give you the shirt off someone else's back.

~Molɔ̀ːn Labé Skýla~
Re: Swarovski warranty [Re: irfubar] #14476601 01/17/20
Joined: Oct 2008
Posts: 3,484
W
War_Eagle Offline
Campfire Guide
Offline
Campfire Guide
W
Joined: Oct 2008
Posts: 3,484
Going off other Campfire member recommendations, and if you are not stuck to the 30mm class objectives, I would also consider Tract Toric binos. I have several of their scopes (Toric, Tekoa and Turion) and think VERY highly of the brand.

Not sure if you are looking at Meopta MeoStars or MeoPros...I have a set of 8x32 MeoPros and my only complaint is the fast / touchy focus wheel. Love everything else about them. Just something to be aware of if these are on your radar.

I have a set of pre-SV Swaro EL 8.5x42's that I think highly of but I have not had to deal with any warranty issues.

I have no experience with the GPO's.

If I were buying another pair of quality binos, I would be leaning towards the Meo's or Tract.

Re: Swarovski warranty [Re: irfubar] #14476729 01/17/20
Joined: Aug 2009
Posts: 9,241
irfubar Offline OP
Campfire Outfitter
OP Offline
Campfire Outfitter
Joined: Aug 2009
Posts: 9,241
War_ Eagle,

I have considered the Tract Toric, I have heard nothing but good about them, but I am now spooked by warranty issues, basically, will they be around in 10yrs.

Just got off the phone with Swarovski, they told me the inner prism's are cracked. I am the only one who uses these binoculars and can guarantee you they have not been dropped or had an impact of any kind. They have absolutely no external sign of damage.

They will not warranty the internals, so the lifetime warranty on the internals is a lie!!!! basically the warranty is worthless.

In my opinion they are a shyster company now. Fanboys beware you will get burned... just don't brag up your overpriced garbage to the rest of us.....not impressed

I would also like to thank GregW for being honest, upfront and helpful, I wish I would have read his thread before purchasing such garbage.


A good conservative will give you the shirt off his back.

A good liberal will give you the shirt off someone else's back.

~Molɔ̀ːn Labé Skýla~
Re: Swarovski warranty [Re: irfubar] #14476750 01/17/20
Joined: Dec 2008
Posts: 13,872
J
Judman Online Content
Campfire 'Bwana
Online Content
Campfire 'Bwana
J
Joined: Dec 2008
Posts: 13,872
We’re they broke when you bought em? If not how long have you used em?


Ping pong balls for the win.
Once you've wrestled everything else in life is easy. Dan Gable
Hey Bama, say, ocotillo....
You a hunter, or a killer? Kevin Loades
Re: Swarovski warranty [Re: irfubar] #14476764 01/17/20
Joined: Aug 2009
Posts: 9,241
irfubar Offline OP
Campfire Outfitter
OP Offline
Campfire Outfitter
Joined: Aug 2009
Posts: 9,241
Jud,
This is my third season with them. The roughest treatment they have seen was last year on a horseback elk hunt, when the horse trotted they bounced around pretty good on my bino harness,

I keep them in a soft case in my daypack surrounded by gloves, jacket etc... I pulled them out of the pack the other day on a wolf hunt and they wouldn't focus.


A good conservative will give you the shirt off his back.

A good liberal will give you the shirt off someone else's back.

~Molɔ̀ːn Labé Skýla~
Re: Swarovski warranty [Re: irfubar] #14476786 01/17/20
Joined: Dec 2008
Posts: 13,872
J
Judman Online Content
Campfire 'Bwana
Online Content
Campfire 'Bwana
J
Joined: Dec 2008
Posts: 13,872
Yep I’d pissed too...


Ping pong balls for the win.
Once you've wrestled everything else in life is easy. Dan Gable
Hey Bama, say, ocotillo....
You a hunter, or a killer? Kevin Loades
Page 1 of 9 1 2 3 4 5 6 7 8 9

Moderated by  RickBin, SYSOP 

RR1
Who's Online Now
767 registered members (160user, 007FJ, 10ring1, 16penny, 10gaugemag, 77 invisible), 1,888 guests, and 874 spiders.
Key: Admin, Global Mod, Mod
RR2/3










Fish & Game Departments | Solunar Tables | Mission Statement | Privacy Policy | Contact Us | DMCA
Hunting | Fishing | Camping | Backpacking | Reloading | Campfire Forums | Gear Shop
Copyright © 2000-2020 24hourcampfire.com, Inc. All Rights Reserved.
 
Powered by UBB.threads™ PHP Forum Software 7.7.3
(Release build 20190728)
PHP: 7.3.22 Page Time: 0.064s Queries: 15 (0.006s) Memory: 0.9229 MB (Peak: 1.0815 MB) Data Comp: Zlib Server Time: 2020-10-01 00:29:30 UTC
Valid HTML 5 and Valid CSS