Home Forums Hunting & Shooting Hunting Rifles A RESPONSE FROM A GOOD COMPANY

WEATHERBY.

Adam Weatherby personally called me last night. The narrative below pretty much explains the reason and his personal guarantee to me he's going to make it right. It pays to write a good letter and good companies respond in kind:

SYNOPSIS: I never thought the day would come, but here we are. I recently purchased one of the new "Wyoming Guns" in 7 Mag. This was my third in that caliber, all shot well under MOA. This one however, was a DOG.

So I wrote them a note (below) and followed up with a phone call to their customer service. First they told me there would be a charge of 198 bucks for a "range fee" in order to test the gun. To which I responded, so I'm paying for something you guarantee in writing"? not happening.

Never heard from them so I called them about six weeks ago and they said the gun had been "safety checked" and was awaiting range time. Last week I called back and some irreverant and condescending employee, after first chastising (or trying to) for my "impatience" he proceeded to tell me the gun passed their range test of .89 and .99 using 120gr Barnes TSX ammo. So the gun apparently ONLY shoots with that ammo (see my notes below). Personally, a 120gr is total horseshit in a 7 mag (in my opinion), but had I known this, I would have never even considered it. Suffice it to say, I planned to out them with every publication I know as well as several gun scribes whom I have a personal relationship with, as well as Dallas Safari Club etc. but I figured before I did any of this, I'd Adam Weatherby a note

My letter below:

Mr. Adam Weatherby,
1550 Yellowtail Drive
Sheridan, Wyoming 82801

Dear Mr. Weatherby:

Pursuant to my conversations with customer service, I sent my 7mm Weatherby magnum to you for inspection and evaluation as a result of poor grouping with factory ammo (targets enclosed with rifle). I have been a Weatherby owner since the early 80s. I purchased my first rifle from your old store on Firestone Boulevard in South Gate from your grandfather himself and since then have owned dozens, with my current inventory of six Weatherbys, all MKVs and with them I have taken over three dozen species of game world-wide from Africa to all over the United States. In December 2019, I purchased a pair of your Weathermarks, one in 340 (Paso Robles rifle) and the other a 7mm (Wyoming rifle). The 340 shoots like all other Weatherbys I've owned, well under MOA with most sub half MOA.

However, the 7mm simply does not shoot with any ammunition I tried, both factory Weatherby ammo and my time tested hand loads using the old Weatherby Guide (1985 and older) “Factory Equivalent loads" with Norma MRP. Those loads always grouped exactly like the factory ammo on every Weatherby caliber, including two previous 7mm Weatherbys. I tried 140 gr Barnes TTSXs, 160 gr Nosler Partitions, 154 and 175 grain Hornady Interlocks (both factory ammo and my own hand loads) and the best group was right at 2.5", clearly unsatisfactory and way outside your written .99" guarantee.

While I realize nothing is flawless and I expected your company would make this right, I have to admit I was taken aback when your Customer Service representative (Chip?) informed, me in a condescending way, the rifle was tested and met the accuracy standard using factory 120gr TSX ammunition, which to be honest, is a less than optimum bullet weight for that cartridge and had I known that, I would have never purchased that rifle. Granted, it’s my opinion based on experience, but that caliber is much better suited for 140-160gr bullet weights. Moreover, when he told me I would be charged a 198 dollar "range fee" to correct the problem, in addition to the shipping costs, frankly, I was flabbergasted.
In years past, you used to provide a factory target with each rifle and while I can appreciate and understand your "Range Certified" selling point to justify a higher price that now includes a target, I do not see how you can charge me, the customer to fix a rifle that should have never left your warehouse, not even close to your factory guarantee with REASONABLE bullets weights using your factory ammo. I have to be perfectly up front with you that if I have to pay for this range fee I will do so, but I will have purchased my last Weatherby.
 
Frankly, I hope that what I heard was in error. You are Weatherby! There is a reason I have purchased and enjoyed Weatherby Rifles over the past 40 years. I am the customer you want, i.e. the loyal repeat customer that sings the praises of America's finest rifles. Weatherby was started by a your grandfather, with a passion for perfection,, not a Wall Street Investment Capital Group. Performance matters. People like me will and do spend more to get more and that means more quality and top customer service, not more run around. You are Weatherby and I had every confidence that your folks would have worked with me on this, but now I was informed the rifle Is on its way back to me and once I received it, I will trade it in or sell it, with the caveat to the prospective buyer, this rifle only shoots with a bullet weight suitable for deer or smaller game. I ever thought the day would come, but here we are. If you would like further information or would like to discuss, I am available anytime

Sincerely,
Jorge

I will keep you guys posted on the outcome, but I know full well it will be fixed.

Another great contribution from the dwarf beachball father/husband of the year is with us...Hopefully he's spared us the repetitive, pendatic and equally clueless advice and images of his garbage wares, but I doubt it.

Adam was a pleasure to talk to. He is very much into keeping his grandad's legacy going and a big part of their trademark was customer service and quality and he did not disappoint. He also mentioned they lost about 80% of their work force with the move to Wyoming, which I commended him on. Wyoming is a great, pro-gun state.

And it matches the color of his rifles too. How's stylish. Stick, didn't know you were a gagger as well. Then again your photos are revealing...

Perhaps "explain",that despite your Oathe of Imaginary Pretend Ignore.

Again????

I've explained it before and numerous times, but I expect given your bordering on imbecile intellect, further handicapped by alcohol, you've failed to grasp elemental sentences. You ARE on ignore (why wouldn't you be, you haven't a clue), but when you obviously address one of my posts, not to mention a thread I start, of course I read them. after all, it would churlish of me not to do so. does that make sense? or maybe you can get one of your sycophants to "explain" this to you. ...BTW, if you ever need to lay SOD down, remember, it's green side up...

Jorge,

A few questions for the whys???

If you have had so many positive experiences with Weatherby rifles, why would this rare one off, be cause for thinking it wouldn’t be corrected with reasonable effort?

Why after so many positive experiences would you be so quick to threaten them with negative publicity after what is something out of the ordinary. In addition to threatening them to never buy another Weatherby?

Why if you know full well it will be fixed would you, if you had to make the entire situation public, not just leave it with you had an issue, and as expected it was handled in an appropriate manner? Why would you want to make it sound like you threatened them to make things right?

You say you are a loyal customer, yet one negative situation is justification to publicly trash their reputation?

Much to be learned here....

Jorge,

A few questions for the whys???

If you have had so many positive experiences with Weatherby rifles, why would this rare one off, be cause for thinking it wouldn’t be corrected with reasonable effort?

Why after so many positive experiences would you be so quick to threaten them with negative publicity after what is something out of the ordinary. In addition to threatening them to never buy another Weatherby?

Why if you know full well it will be fixed would you, if you had to make the entire situation public, not just leave it with you had an issue, and as expected it was handled in an appropriate manner? Why would you want to make it sound like you threatened them to make things right?

You say you are a loyal customer, yet one negative situation is justification to publicly trash their reputation?

Much to be learned here....

Jorge,

A few questions for the whys???

If you have had so many positive experiences with Weatherby rifles, why would this rare one off, be cause for thinking it wouldn’t be corrected with reasonable effort?

Why after so many positive experiences would you be so quick to threaten them with negative publicity after what is something out of the ordinary. In addition to threatening them to never buy another Weatherby?

Why if you know full well it will be fixed would you, if you had to make the entire situation public, not just leave it with you had an issue, and as expected it was handled in an appropriate manner? Why would you want to make it sound like you threatened them to make things right?

You say you are a loyal customer, yet one negative situation is justification to publicly trash their reputation?

Much to be learned here....

Does anyone besides me wish Big Stick would STFU? He contributes absolutely nothing to a discussion.
Paul B.