Home Forums Hunting & Shooting Hunting Rifles A RESPONSE FROM A GOOD COMPANY

1898 called and they want their Mausers back. Maybe I should have said RL-22...

Opinions, everyone has one.

....Opinions, everyone has one. Here is a short version of mine. Jorge started with a big splash capital letter thread title and then proceeded to show the campfire and Weatherby he is not to be ignored and a person to be reckoned with. He was capable of trashing Weatherby with every publication he knows, as well as gun scribes who he has a personal relationship with and last but not least, the Dallas Safari Club. In short, a real force to be reckoned with.
Blah, blah, blah.

Blah.

In this case I have more than his post to go on and that's enough for me to believe he acted appropriatly to the situation and the response from Weatherby validated his actions.

Just read this whole thread. UNCLE.

Jorge, I look forward to hearing about how your rifle turns out.
I think there are many here who should think seriously if they would speak the same way in person to one another as they do from their keyboards. Especially given that despite the diversity alluded to, most people on this forum have a lot more in common than not.
And finally to whatever twit wrote the comment about the "old man smell [being] strong" in that room full of heroes - shame on you.

Out,
Rex

[EDIT - and I wrote that final line having taken my own advice and considered if I would say that to his face.]

lets not forget about Chip getting fired... Poor bastard you know how many phone calls that dude gets everyday from people who cant get their weatherby to shoot..

Oh chit, what next telling people to fly to your home of resident so you can whip their asses?? You notice the bad asses that want to deal out justice never say I'm flying to where you live and whip your ass. Its always "oh yeah well, why don't you fly here and come to my house and say that to my face". Never made sense to me why would I fly to a place to potentially get an ass whooping? No one is going to pay to fly, get a rental car, ask the person looking to give you an ass whooping their address etc.

]


Since you run a company:

You have a policy and Chip being an employee is supposed to follow policy. Customer calls and you being the boss expect Chip to follow policy. Now the product is processed thru warranty testing, and after it comes up threw the chain, Chip is told the product was up to specs and here are the reasons. What is Chip supposed to do? Take it on his own to ignore your directive? If you had an entire workforce of Chips who ignored your directives, that would be ok?

Chips response in this case, was the response he was directed to give by upper management.....

We have an obvious pompous, self admitted demanding individual, who likes to apply stress to underlings in order to have things done his way, telling us how Chip supposedly handled his situation. Who you going to believe....

Trump has his work cut out for him, if he thinks he can drain the entire DC bureaucratic swamp....


Addition: Ted Knight gets my vote....

Wrong on both counts, but that seems to be par for the course...He was not fired. It was CHIP who called me the next day to say the email was coming with the UPS label link and the RMA code to return. but hell. don't take my toed for it, call their customer service on Monday and ask for Chip and report back to us....

Interesting thread. I doubt there are many among us who haven’t been put off by poor customer service reps at some point or another, over some product or service or another. It’s not uncommon to go over that rep’s head, whether to the owner of the company or the next manager up the ladder. No big deal. I’m dealing with a similar situation myself right now (not hunting-related) and am contemplating going over the sales rep’s head. Jorge did just that and apparently got the response he wanted. Again, no big deal.

I think what has rubbed a few folks the wrong way is where Jorge said:

“Suffice it to say, I planned to out them with every publication I know as well as several gun scribes whom I have a personal relationship with, as well as Dallas Safari Club etc. but I figured before I did any of this, I'd [write] Adam Weatherby a note”

Frankly, this comes across as blustering. But you don’t have to look hard to find posts on this site where some of the people who have commented on this thread have done much the same thing on the pages of one forum or another by trashing a product or service they had a bad experience with. I don’t know Jorge, but I doubt he has enough clout for any gun writer, gun magazine editor, or anyone in the DSC to go out and trash Weatherby just on his say-so. So, it was pretty much an empty threat, but just as important is the last part of the sentence “but I figured before (emphasis mine) I did any of this, I’d [write] Adam Weatherby a note”. So, Jorge’s cooler head prevailed; no threat of bad publicity was actually made (only thought about, or planned), the matter was resolved, and the company was publicly commended for doing so. True, Jorge did tell Mr. Weatherby that he would cease to be a customer if he was not satisfied with the outcome of the complaint; but as a consumer with many other options, that is his prerogative. Weatherby created the situation by setting a standard for its customers to expect, and then failing to meet its own standard.