Home Forums Hunting & Shooting Hunter's Campfire My Divorce From Nosler

Sounds kinda like my divorce from weatherby.
7mm fibermark 1985 or so.
Shot a solid MOB.. minute of barn door. With every load I tried.
Sent it down the road and have run custom builds ever since... Looking at the prices on the Noslers .. and the problems you've had ..
Get it your way and go custom..
All the years and all the builds I've only had one that I would consider a flop...
Dave

Just saw and commented on your post on the Nosler forum.



P

I got what should have been a solid deal on this one at $1200 from Grab a Gun. At this point with my streak of bad luck with this tier of rifles, I'd go apeschidt if a custom was defective.

lol

Was there any direct communication with anyone other than Daniel at Nosler ?

Hate to see one bad apple spoiling the entire company, If that would be the case.

Sorry if I've missed it if this info has been posted.

Here is the email I just sent them. I have made some minor modifications to get past our profanity filters. I decided not to post the entire email string. Should anyone have legitimate doubts as to the veracity of my claims, I can post the string, but it won't reflect anything different from my summary.

As always I welcome any and all feedback. Don't care if you call me a whiny cundt.

Daniel:

I am going to level with you. Initially I was disappointed in Nosler over this. Now I am pissed. If you review the email string you will see a chain of failures on your part. I'll delineate those failures. "You" means Nosler.

1. You failed to execute proper manufacturing of the rifle
2. You failed to exercise the level of QC that would have trapped the error at the manufacturing facility.
3. When you sent the email that authorized the return of the defective rifle, you told me you'd email me when you got it. You did not email me when you got it. I had to nudge you for that info.
4. When I asked for an estimate of turn around time you said you'd soon know and implied you'd communicate that to me. You did not communicate that to me. I had to nudge you twice to get you to tell me that it was a bad barrel that would have to be replaced.
5. After not hearing from you for roughly 2 months, I messaged you to check on my gun. At that point you told me it should be ready by the end of December. Here we are 3 weeks beyond the end of December, and I haven't heard anything. We are running up on nearly 5 months of the rifle being back in your hands.

I am well aware that we are in unusual times due to Covid and the rush on guns. When I sent my Christensen Arms Mesa back for failure to eject, they told me right up front that they'd turn it around very quickly and they did. When I had to send my Remington 700 HS Precision back for a cracked stock and failure to feed they told me it would take about 12 weeks. I knew what to expect. I got the gun back in about 11 weeks, and I didn't burden them with any communication in the interim. Both of those were during Covid and the rush on guns. Hell, Remington did that with one foot in the corporate grave.

From my seat you have issues. You are certainly mismanaging communications. You may be trying to placate me by telling me it will be ready soon. Nobody likes to be bullschidt. You may be overwhelmed. If that's the case you should have told me right up front. You may just be really bad at customer service. Whatever the reason, you have me utterly disgusted at the gagglefugk that has been this gun purchase and repair.

Put yourself in my shoes. I have been a lifelong Nosler bullet fan and a recent Nosler brass convert. I have trusted the best hunts of my life to your bullets. It was that confidence that led me to "treat myself" to a Nosler rifle. What am I supposed to think?

Nosler has lost me. I just placed a heavy order with Swift. There is nothing your Accubonds and Partitions will do that their Sciroccos and A-Frames won't do. At this point I don't care what you do with the rifle. If and when I get it back, I am going to sell it, and I honestly don't care if I get it back at all. If you'd like, you are welcome to hang it in your office as a reminder of how not to treat a customer. I want nothing to do with Nosler anymore. You've lost my trust.

I'll close out by telling you this is going to be an ugly divorce. I participate in a large number of internet discussion forums, to include your own Nosler Forum. A copy and paste of this email string is going to be posted on all of them so that consumers can get a glimpse of what Nosler has become.

Really Pissed,
Paul

1200?


Thats basically a fancy Remington.

What does a fancy Remington run these days?

That's a very good letter. What's the title of the guy you sent it to?

If I were the CEO and got a letter even remotely like that, it would be a subject at the next executive meeting. And then I would send you a letter thanking you and enclosing a gift certificate. Your rifle (if not already shipped) would be shipped the day after I got the letter.

Everybody who is not a moron knows it's a lot easier to keep existing customers than to gt new ones. There's nothing worse not doing what you told the customer you were going to do. If you can't follow through, for reasons out of your control, tell the customer and apologize.

If you were the CEO of anything, the company wouldn't last a single quarter.

LOL

I don't think this was very well written. The comparisons to the service of multiple competitor's would get you written off as a serial whiner. Justified or not.

The last paragraph conveys they same.

I would just stick to the facts of the rifle they made and have yet to fix and keep the timeline in context.

Good luck regardless,
Clark