Home Forums Hunting & Shooting Hunter's Campfire My Divorce From Nosler

I spoke of this earlier in this thread. It's the primary reason I buy few used guns.

I think I'd buy a Browning if I wanted a 6 Creed...

https://www.coueswhitetail.com/forums/topic/93839-28-nosler-updated-pic-11121/

Here's a remington chambered in nosler 28 for sale. Looks like it shoots good.

Kent

It's a shame that there is no technology that would allow you to send yourself a notification when you time bind yourself to a customer. If there were, it could have prevented Nosler from standing their bitchy customer up 3-4 times.

Happy ending I hope

I just got a call from Pat Mundy, Nosler's VP of sales and marketing. He was aware of my issue. He said he tried to call last week and again Monday, but must have had the wrong number. I guess Nosler has another problem. Keeping track of the contact information of customers who have to return rifles.

I am frightening technically challenged. I have no doubts though that I could come up with an electronic status board to track returns and prompt me to follow up when I told a customer I would follow up. When I authorized a return I'd add the Customer name, address, email and phone number. Customer service 101 stuff.

That aside, he took responsibility for the problem. He acknowledged they had screwed to pooch. He said Shilen had sent them a replacement barrel, but it had been misappropriated to a different project while it was in the shop waiting to be installed. They have a new barrel coming. He guessed it would take a week to get it in and no more than a week to get it installed. I told him that if the rifle hadn't been repaired within a month, that I'd like a follow up. That's where we stand.

I just got a call from Pat Mundy, Nosler's VP of sales and marketing. He was aware of my issue. He said he tried to call last week and again Monday, but must have had the wrong number. I guess Nosler has another problem. Keeping track of the contact information of customers who have to return rifles.

I am frightening technically challenged. I have no doubts though that I could come up with an electronic status board to track returns and prompt me to follow up when I told a customer I would follow up. When I authorized a return I'd add the Customer name, address, email and phone number. Customer service 101 stuff.

That aside, he took responsibility for the problem. He acknowledged they had screwed to pooch. He said Shilen had sent them a replacement barrel, but it had been misappropriated to a different project while it was in the shop waiting to be installed. They have a new barrel coming. He guessed it would take a week to get it in and no more than a week to get it installed. I told him that if the rifle hadn't been repaired within a month, that I'd like a follow up. That's where we stand.

It's Tuesday. If they gave even the littlest bit of a schidt the Bbl would be in-house by Thursday AM and accuracy would be verified before the gunsmith left on Friday afternoon.

After dropping the ball half a dozen times, I dislike the "We'll see" of how you left things. I would have asked for notification when the Shilen barrel came in, and then notification of when the barrel is installed/chambered, and then another notification of the results of the test-fire, including a photo of the target. Then finally, a last notification of the rifle being shipped, and exactly when I could expect its arrival. When you are dealing with people who have the comprehension of children when it comes to responsibility, you have to make them accountable for every step, otherwise, the fumbling will continue.