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Joined: Nov 2008
Posts: 8,666
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Nov 2008
Posts: 8,666 |
Couple of weeks ago my 35P decided it wasn’t going to work at all, no print, no velocities, nothing. After a phone call to the very helpful folks at Oehler I took it to the range and performed the individual sensor test and again got zilch.
After an email to them it was decided that it would have to be shipped back. Shipped on Friday, received Monday afternoon and yesterday I received an email that it was on its way back to be delivered tomorrow. Now that is customer service and product backing as it should be.
12 year old unit, repaired and shipped back home within a week evidently at no cost to me other than one way shipping, as I never received a phone call to pay for any replacement parts.
Awesome folks to work with, Dr. Oehler should be proud of the great team he has there.
Swifty
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Joined: Apr 2008
Posts: 1,976
Campfire Regular
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Campfire Regular
Joined: Apr 2008
Posts: 1,976 |
Couple of weeks ago my 35P decided it wasn’t going to work at all, no print, no velocities, nothing. After a phone call to the very helpful folks at Oehler I took it to the range and performed the individual sensor test and again got zilch.
After an email to them it was decided that it would have to be shipped back. Shipped on Friday, received Monday afternoon and yesterday I received an email that it was on its way back to be delivered tomorrow. Now that is customer service and product backing as it should be.
12 year old unit, repaired and shipped back home within a week evidently at no cost to me other than one way shipping, as I never received a phone call to pay for any replacement parts.
Awesome folks to work with, Dr. Oehler should be proud of the great team he has there. I haven't dealt with Oehler in some years, but their service was also the best and prompt.
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Joined: Sep 2010
Posts: 19,179
Campfire Ranger
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Campfire Ranger
Joined: Sep 2010
Posts: 19,179 |
I’ve been a patron since 1981, O 33
I replaced the skyscreen II with the III at a
Reasonable price.
NO complaints. All KUDOS !!!
Jerry
jwall- *** 3100 guy***
A Flat Trajectory is Never a Handicap
Speed is Trajectory's Friend !!
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Joined: Jan 2001
Posts: 28,390 Likes: 1
Campfire Ranger
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Campfire Ranger
Joined: Jan 2001
Posts: 28,390 Likes: 1 |
Just piling on more compliments here. Bought an Oehler 35 in the late 90's. Over the years somehow the casing got cracked pretty badly and it wouldn't edit shots anymore, just give the final specs of Hi, Low, ES etc. Sent it back and they replaced the casing and apparently there are DIP switches that need to be set in Edit mode or not (anybody remember what a DIP switch is?  ) Took about a week and a half and cost $53 total for shipping there and back to get a brand new casing and an inspection for overall health. it's been going strong for some 23-24 years now and I expect it will still be going long after my expiration date. Too bad my Windows 95 PC wasn't as long lasting....
Gunnery, gunnery, gunnery.
Hit the target, all else is twaddle!
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Joined: Jul 2001
Posts: 60,153 Likes: 13
Campfire Kahuna
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Campfire Kahuna
Joined: Jul 2001
Posts: 60,153 Likes: 13 |
Have heard numerous stories like these over the years.
Haven't needed any service on my 35P, but am definitely confident if by some chance it's needed!
“Montana seems to me to be what a small boy would think Texas is like from hearing Texans.”
John Steinbeck
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Joined: Jan 2007
Posts: 416
Campfire Member
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Campfire Member
Joined: Jan 2007
Posts: 416 |
Yep, they are "Good People" that make good products.
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Joined: Nov 2006
Posts: 3,658
Campfire Tracker
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Campfire Tracker
Joined: Nov 2006
Posts: 3,658 |
Actually it is Oehler Research, I have had my 35P for more years than I can count. Had a problem with it about ten years ago. I called and talked to a friendly fellow at Oehler, he instructed me on how to fix it over the phone, then called back later to make sure everything was working properly. excellent customer service...Best Chronograph !!
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Joined: Nov 2008
Posts: 8,666
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Nov 2008
Posts: 8,666 |
Got my unit back today, invoice stated that they replaced the main board, tested all sensors and gave it a clean bill of health. Factory refurbished, No charge. In this day and age of pay big, junk 10 years down the road electronics it’s nice to see this. Going to call and see if I can buy em lunch as they deserve it.
Swifty
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Joined: Sep 2010
Posts: 19,179
Campfire Ranger
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Campfire Ranger
Joined: Sep 2010
Posts: 19,179 |
Hear ! Hear !
Yes sir.
Jerry
jwall- *** 3100 guy***
A Flat Trajectory is Never a Handicap
Speed is Trajectory's Friend !!
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Joined: Jan 2001
Posts: 29,883 Likes: 6
Campfire Ranger
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Campfire Ranger
Joined: Jan 2001
Posts: 29,883 Likes: 6 |
The best advertising there is! Think maybe I should order one.
Last edited by 1minute; 08/13/21.
1Minute
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Joined: Feb 2011
Posts: 426
Campfire Member
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Campfire Member
Joined: Feb 2011
Posts: 426 |
+1 on the excellent customer service!!!!!
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Joined: Feb 2001
Posts: 8,754 Likes: 4
Campfire Outfitter
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Campfire Outfitter
Joined: Feb 2001
Posts: 8,754 Likes: 4 |
![[Linked Image]](https://upload.wikimedia.org/wikipedia/commons/e/ea/Logo_Schmidt_%26_Bender.jpg) Only accurate rifles are interesting.
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