Home Forums Hunting & Shooting Hunter's Campfire Savage Customer Service

Anyone else having an issue with Savage customer service? I am experiencing an issue with my grandson's rifle. It's not mission critical but should be a warranty issue. I'd like the issue resolved before fall of 2024 so I thought I'd start now.

I have attempted to email them four times (as suggested), phoned 5 times (most recently 3 days in a row at 0800 when they supposedly open) and even resorted to a detailed 1st class letter.

I have received no responses to the email or snail mail. The phone message immediately says "due to a high call volume, we suggest you call back at a later time".

Anyone have a topic secret direct phone number or employee email address?

Sort of sucks. Thanks.

That really sucks Dave. I hope there's a reason for it rather than it being purposeful non-responsiveness.

I emailed them a question about my Savage model 110. I never got a reply. That was 2 years ago. So maybe I will hear back today...

Shot Show in Vegas is going on now. They probably won’t answer anything until later in the week or next week.

Whats the issue with the rifle? Just curious

More and more we're looking akin to the Soviet Union of 50 years ago!

Yeah, it's unfortunate that with modern technology being what it is, that there's no way for a concerned multi-million dollar corporation to find a way to communicate that to a customer.

I know a lot of people eschew Facebook, but it can be a great way to get in touch with businesses. Savage's Facebook page has been active since SHOT began.

extractor issue
I forgot shot show - apparently I didn't get my ticket?
I'll give them a week

It's a Savage.

I put in a request thru their website 3 weeks ago for the same reason. I have not heard anything back.

I haven't called Savage since Effie Sullivan retired, but she was spot on with her work. I told her my issue and she shipped the part at no charge, even though I was converting to another caliber. I needed a short action trigger guard for an Axis that came from the factory in long action form. The phone number for service always worked for me with short wait times. I still think their service reps will take care of you.

For all that are saying that it is Shot Show....what they only have 5 employees and they are all at Shot? LOL
Savage CS has always been crap.

For [bleep] and giggles, try calling Ruger....10-1 they answer.

If they respond, and if they want to help, be prepared to make a trip to your FFL for the extractor. Needed a part for a rascal bolt and they would not ship to me. Said it was their policy to send all bolt parts to FFL

Not an excuse.

Yeah, them commies caught he'll trying to get their rifle fixed under warranty.

Extractors, ball bearings and extractor springs are on the Midway site. I once got a steal on a 110 because the extractor was missing. Ordered the parts from Midway and put them together. Immediately saw the issue- headspace excessive. I adjusted the headspace and sold the rifle for a nice profit.

Exactly! What, Salvage has like 5 employees & they're all at SHOT ?!

As Paul mentioned, I've had great luck putting a post on Facebook and making sure to "tag" whatever manufacturer. Seems to always get a response on a huge public forum

Savage is at the Harrisburg show.I can walk to their marketing office in Suffield CT. And show them this thread.

If i don’t stop by tomorrow i will next week. Committed tomorrow and heading to Maine for the weekend coyote hunting.