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Joined: Sep 2008
Posts: 44
Campfire Greenhorn
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OP
Campfire Greenhorn
Joined: Sep 2008
Posts: 44 |
On a recent trip, I lost the lens covers for my Leica Bino's. After scouring the net looking to buy some, I called Leica customer service. To my surprise they sent me out a new set free of charge. it's good to know there are still some companies out there that will take care of their customers instead of gouging them for a few bucks.
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Joined: Jul 2007
Posts: 24,653 Likes: 1
Campfire Ranger
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Campfire Ranger
Joined: Jul 2007
Posts: 24,653 Likes: 1 |
They did the same for me when one of the "hinges" on my objective cover tore. I was very pleased with that.
WWP53D
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Joined: Oct 2003
Posts: 923
Campfire Regular
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Campfire Regular
Joined: Oct 2003
Posts: 923 |
How things have changed.
I, too, had the same experience with Leica recently. I needed lens covers and they sent them to me free of charge, quickly and painlessly. I had lost them and expected to pay. I didn't have to.
I also just got a repair done to my duovids in an excellent manner and I came away very impressed.
My first time out with my new swarovisions, I lost one of the new lens covers. I called and wrote about seeing what it would take to get a replacement. I can't remember how much they wanted- but I think it was in the neighborhood of $40 for a set. I passed. I was hoping that after dropping over $2k on a set of binos they'd send me another set, but I was wrong.
Kudos to Leica for stepping up their service and their image!
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Joined: Mar 2009
Posts: 17
New Member
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New Member
Joined: Mar 2009
Posts: 17 |
dryfly,
How long did it take to get your bino's back from Leica? I sent mine in almost a month ago and haven't heard boo from them yet.
-nosualc
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Joined: Apr 2008
Posts: 307
Campfire Member
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Campfire Member
Joined: Apr 2008
Posts: 307 |
Their product is great, I'd argue their customer service sucks. Purchased a pair of ultravid binoculars, took 12 months to get my Passport program card, at the time of purchase binos had a lifetime warranty, when I finally got my program card warranty was only for three years. No reply to my emails
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Joined: Oct 2003
Posts: 923
Campfire Regular
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Campfire Regular
Joined: Oct 2003
Posts: 923 |
It wasn't fast. They had to sent them back to Germany, so I think round trip was around two months. Give them a call and they can usually tell you where they are in the process.
Osix- Their CS has taken a dramatic turn for the better over the last year or so. They've really stepped up their game.
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