Dvdegeorge and Scott F both nail it. At one tine Sears did sell quality items and service. Note also the comments on career people with pensions. They then decided on a markets strategy of trying to offer Walmart prices and still a bit of service but now use minimum wage part time staff that just don't have any skin in the game. They could have become Walmart and you haul your own mattress home or you become smaller and cater to the customer that cares for quality and service, though that's a much smaller market these days. Sorry I see it more of a marketing issue is than an accounting issue.
Last edited by bangeye; 02/13/16.
