Cub,
What did C/S tell you about the status? Did you call and talk to a tech or just C/S? At certain times the C/S people are not able to contact the techs who have the current status. If there are unresolved or complex issues there might be an update in the computer system that C/S can reference.
Repairs and custom shop times vary during the year with no rhyme or reason. As you'd expect, wait times are longer just before hunting season. I drop off optics at the Leupold facility in Beavertown year 'round. Sometimes they are super fast, other times they are super slow. I wouldn't overthink it or draw any firm conclusions based on a couple delayed repairs.
Jason
