I don't know who I talked to as far as what dept he specifically worked in, I did the automated deal and got product tech support or something of that nature. As of when I posted this thread he said it was received on the 11th but had no other status for me. It isn't the end of the world , I was just unaware that the repair times had increased so much that's why I started this thread. Like I said Earlier, it's been a few years since I had to have one fixed or any custom work done , but it never used to take take this long.
