Phone them. You will talk to a real human who will try to help. There are no guarantees that you will get your answers, but he might be able to point you in the right direction. emails are used by companies to vet and prioritize responses. While they seem like a wonderful way to contact today's businesses, they still tend to deal with phone calls and letters first.
I agree. Call them on the phone. I had a question about triple 7. I called Hodgdon and had a good conversation with a knowledgeable tech.
