When I took over my position in 2007, it was a simple test & repair proposition. Because of a new generation of products launched a couple of years later, it has evolved into a full blown product support function complete with everything from document management, customer support, parts management, rudimentary IT functions, database maintenance, test equipment maintenance, and other functions, plus I've taken on a lot of training responsibilities. Things just keep getting more interesting to the point that I'm considering delaying retirement a couple or three more years. I'm getting weary, but I must say that I really do like my job.
