If you read the manual or go to the web site you would find that there is a software package to run on Win7, vista and XP. As far as Win10 mine has fired up every time. Try rebooting and use a different USB port.
I tried everything I know how, but no luck. I E mailed the company, but they are out until Feb for Chinese Spring Festival....I kid you not. I guess Commie countries have to make up some kind of holidays...they don't have Christmas. I'm just using my common sense that Sum Ting Wong..and I'm sending it back for a replacement.
