The productivity and quality of work of our support staff has declined significantly since they have been working from home. I sure hope they reopen the office soon.
Not trying to pick a fight, but that's a management issue, not a manpower issue. Our experience has been the opposite.
Are there people who are taking advantage of the situation or need direct supervision? Sure, but with the proper tools and leadership those people are pretty easy to weed out of your organization, and with a good WFH model you should be able to replace them from anywhere in the country.
