Wells Fargo every month I would get my mortgage payment and pay it, around 2008 I would stay at deer camp October until January. would get mail transferred to the camp address. In December get a notice of for closer on the house down state, mortgage hasn't been payed in 3 months. Spent 2 days on the phone with Wells Fargo, no record of any payment even with a copy of a canceled checks from Huntington Bank. On the 3rd day Huntington doing all the work for me got it resolved.
What was happening a employee was taking the payments and making payments on several houses they owned. I received no apology from Wells Fargo they wanted me to pay the interest on the payments because of being late.
Went and got a new loan with Huntington as soon as I got back and very happy with them.