Perhaps because he doesn't feel 2months is unreasonable for a custom product made from scratch, the majority of his customers don't either, and he understands that most people who run their mouths about him in a negative manner are internet bigshot wanna-be pack 'experts' who have no intention of ever buying one of his products and couldn't really afford to anyway?

Perhaps because he doesn't view his business decisions and practices as irresponsible in any moral or social way, thus any characterization of his 'business ethics' as '[bleep]' would be, in his opinion incorrect?

I had a great experience with my pack build/order. How was your personal experience with same?