If you are trying to play at the top end of the market, there is no area where your performance can be less than stellar. I know personally that I am a lot less likely to cut a company slack (or pay a premium price) if their service is mediocre or if they fail to employ their own customer base - an area KUIU looses points when they send their production offshore.
Last edited by OregonCoot; 09/17/14.
