Contrary to "redfoxx's" ruminations, I have had great CS transactions. A 60 day return policy is pretty darn liberal. I make it a habit of trying on and looking at zippers and high stress stitch locations within 48 hours while leaving the tags on.
Is it expensive? Yes, but compare it to Sitka ( Jasons former company) and others it is not that out of line. Buy it at seasonal price reductions - which are undoubtedly coming up.
Recently, a careless postal employee stuffed $400 of clothes into my rural box. There were two slices in the bag that I carefully opened and was relieved to see didn't damage any clothing. A call to McCade at Kuiu resulted in a response of, "don't worry, let us know if that ever happens and we'll replace it".
This is specialty high tech clothing that has a premium price. Recall in the spring of '13 they had an across the board decrease in price.
Anything in the CS arena can develop into an "issue", but I find most people are willing to please the consumer.
