Originally Posted by setch
Originally Posted by jryoung

One wouldn't think it's too hard to get everyone aligned to follow a single protocol, but in practice it is quite difficult.


You are right, it is not that hard. It requires strong leadership within the organization. From that point, aligning to a single protocol or CS approach is pretty easy.


You are absolutely correct. And honestly, when you're a high profile company like they are, located where they are, finding quality people is not all that tough. It all comes to training and then following through on the execution of that training. It's not rocket science.

Last edited by DWarcher; 11/01/14.