When I purchased a Shilen prefit for a Savage Precision Target Action, it arrived after a few months, but I found it wouldn't fit the action threads. Apparently Shilen cut the threads a bit oversize (maybe for a trued action with 0.010" oversize single pointed threads). The recoil lug also wouldn't fit. I called Shilen, and they asked that I send the barrel back and include the action so they check what went wrong. They returned it in about two weeks, assembled, with the caliber designation engraved on the barrel (federal regulation). When I ordered a subsequent barrel, I mentioned that the first return cost $95.00 UPS fees, which they said was their fault, so they discounted my order by that amount.
It's when things go wrong you can judge a company, and Shilen certainly lived up to customer service. Both barrels, and those I had from earlier builds are great shooters. Shilen, Hart, Brux, Krieger, and Pac-Nor are all among the better barrels in my experience.
