Not a shining example of customer service.
I had a small torn seem in an Eberlestock X2 that has been a great little daypack for several years. The grandson was going to carry it on his first elk hunt and I thought it would be nice to get it repaired ahead of the hunt. The website shows lots of caveats so they have had questionable returns but I sent a photo as requested- their initial email response turned me off - I sent back “forget it” my wife will sew it since you won’t back you products - they apologized repaired it and turned it around quickly at no charge. Not perfect but very good after my follow up email.
