I wouldn't expect anything from the company after 3 years of use. If you took it out on a single trip after you bought it and then discovered the problem, I would expect an exchange. But 3 years of hard use...no way.
Bingo...how some of these companies stay in business with sh t like this going on blows my mind.
They made an error initially and it should have been caught and handled, even a year in they probably would have helped...but three years in? LMFAO....
Not exactly 3 years of hard use, to be fair, December 2015 to January 2018 doesn't add up to 3 years no matter what math you use. Two sheep trips and some elk and deer hunting. Pack literally passes for brand new out of the box from the factory.
And I wasn't looking for an exchange, more of a "hey, sorry you bought and paid for a pack that cost X dollars, but we sent you a pack that cost Y dollars. Sorry about shorting you" would have been fine with me.
After the time that has elapsed, I wouldn't expect any company to exchange out a piece of gear like that. I did expect some sort of acknowledgment of the error, even if it was simply a "sorry about the mix up" in any of the multiple phone calls and emails to the company. That wouldn't have cost them a single dime, and would have made it right with me.
I guess it's just me that would expect a verbal apology for a financial error that goes against the customer.
