Go to facebook on thier page and give a truthful review with your rifles problem and not being able to contact them and don't recommend them. I bet you have a response quick.
I did that and I had a message back with email and phone number in less than 2 hours. It still tok a week to get the shipping label. Mine shipped UPS today.
It took over a month to get to this point. Now I hope it doesn't take months to get it back.