How is - "Businesses figured out years ago they could shift the labor cost of their employees onto the customers" different than "Just like every other business, they pay their employees a wage and charge enough to cover the costs & make a profit"- given its the customer paying in both instances.
It’s marketing. It’s a lot easier to get someone to pay $49.50 and leave a $15 tip than to have him see $65 on the bill. Our lizard brains think we’re getting a better deal with the first when in reality it’s the same. It’s the same reason prices in stores are $9.99 instead of $10.
It’s a way to make someone think they’re getting something for 20% less than they’re really paying.
