I had the same experience when I needed to burn some points off of my Cabela's card.... Bought a 243 on line, delivered to store... went to store... had to pull a number.... only three other people at the gun counter.... it took the better half of the moring to get out of the store with my prepaid gun....
Goodness. Never again. I took my cabela's card and locked it away in the gun safe so I will never build points on that thing again.