I also had the outside edge (1/3) be blured on two new 4200s (3x9x40). Called Bushnell told them of the problem, they sent a pre paid shipping label and said send them back. I did and they came back in about a week perfectly clear, working fine, and still are years later. Schiiit can happen with anything mass produced, should it have, no, but it did. As far as their customer service goes i don't know how it could have been any better. Just a sample of one,YMMV.

Guy