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Joined: Nov 2005
Posts: 10,365
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Nov 2005
Posts: 10,365 |
what's up with midway USA customer service?, not taking phone calls, your email them it comes back
This message was sent from an unmonitored email address. If you need further assistance please contact MidwayUSA Customer Service through our Contact Us page.
WTF is going on over there, they gave me some tracking number for a order that shipped on 6-22-20 that shows the package was delivered on 4-20-20 in Danville AR. There going to act like this then I'll order from someone else in the furture. How do you get in contact with them now.
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Joined: Nov 2010
Posts: 19,019 Likes: 1
Campfire Ranger
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Campfire Ranger
Joined: Nov 2010
Posts: 19,019 Likes: 1 |
Prolly system overload.
Boogaloo prepping and what not.
Dave
�The man who complains about the way the ball bounces is likely to be the one who dropped it.� Lou Holtz
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Joined: Sep 2010
Posts: 31,428
Campfire 'Bwana
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Campfire 'Bwana
Joined: Sep 2010
Posts: 31,428 |
Good gawd not another one of these threads!
"I can't be canceled, because, I don't give a fuuck!" --- Kid Rock 2022
Holocaust Deniers, the ultimate perverted dipchits: Bristoe, TheRealHawkeye, stophel, Ghostinthemachine, anyone else?
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Joined: Oct 2011
Posts: 59,146 Likes: 23
Campfire Kahuna
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Campfire Kahuna
Joined: Oct 2011
Posts: 59,146 Likes: 23 |
With #'s like that I'd say they were having trouble of some sort.
Paul
"I'd rather see a sermon than hear a sermon".... D.A.D.
Trump Won!, Sandmann Won!, Rittenhouse Won!, Suck it Liberal Fuuktards.
molɔ̀ːn labé skýla
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Joined: Jun 2003
Posts: 42,620 Likes: 1
Campfire 'Bwana
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Campfire 'Bwana
Joined: Jun 2003
Posts: 42,620 Likes: 1 |
Their emails are generated by a "do not reply" bot. If you need to contact them, use "customerservice midwayUSA.com to communicate.
A good principle to guide me through life: “This is all I have come to expect, standard lackluster performance. Trust nothing, believe no one and realize it will only get worse…”
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Joined: Apr 2011
Posts: 151,770 Likes: 15
Campfire Savant
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Campfire Savant
Joined: Apr 2011
Posts: 151,770 Likes: 15 |
I’ve always had great service from them
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Joined: Jan 2019
Posts: 635
Campfire Regular
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Campfire Regular
Joined: Jan 2019
Posts: 635 |
It seems to be the norm. I currently have four orders to four companies. One item arrived broken. I have been trying to reach that company for ten days, every day, multiple times a day. I have fill out customer service inquiries, left messages, sent emails. Schitty service. The other three orders... have not seen any communication in 10+ days with any of them Nothing has shipped. No phones or emails answered. I am so fed up with this crap. Yet the companies have the time to send me sales flyers and email adds daily!
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Joined: Sep 2009
Posts: 46,253 Likes: 2
Campfire 'Bwana
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Campfire 'Bwana
Joined: Sep 2009
Posts: 46,253 Likes: 2 |
I'm larry pottedmeat with midwayusa, and that's the way it is.
Trump Won!
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Joined: Sep 2010
Posts: 31,428
Campfire 'Bwana
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Campfire 'Bwana
Joined: Sep 2010
Posts: 31,428 |
With #'s like that I'd say they were having trouble of some sort. LOL
"I can't be canceled, because, I don't give a fuuck!" --- Kid Rock 2022
Holocaust Deniers, the ultimate perverted dipchits: Bristoe, TheRealHawkeye, stophel, Ghostinthemachine, anyone else?
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Joined: Oct 2012
Posts: 7,624 Likes: 2
Campfire Outfitter
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Campfire Outfitter
Joined: Oct 2012
Posts: 7,624 Likes: 2 |
Cokksuckers shipped me some #12 shot almost two months ago, bag broke open and shot all ran out the corners of the box. About a teaspoon of it left. I took pics of it, and sent them those and pics of it scattered all over UPS truck floor. Long story short after numerous e mails, they want me to return the teaspoon I have left to let em look at it and do a damage report. I have bought a ton of sheit from them over the years, but fuqk them. Just send me another fuqk8ng bag of it, sheesh.
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Joined: Dec 2016
Posts: 3,764 Likes: 1
Campfire Tracker
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Campfire Tracker
Joined: Dec 2016
Posts: 3,764 Likes: 1 |
I used to buy boat loads of stuff from them a good while back, but they decided to cater more to the web site and online ordering and pretty much kicked the phone business to the curb. I can understand to a certain degree, but web ordering has moved forward by leaps and bounds and by now any trouble should be extremely rare and almost unheard of. My biggest complaint is logging on to a lot of sites and filtering by this and by that and it still brings up 1/3-1/2 stuff totally unrelated to what you punched in and added all those filters to exclude. That's from having people on your staff that don't know anything about the products they sell, and it's prevalent in all businesses today
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Joined: Oct 2018
Posts: 328
Campfire Member
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Campfire Member
Joined: Oct 2018
Posts: 328 |
One thing can’t be denied is they have built the best website in the business.
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Joined: Jun 2002
Posts: 131,773 Likes: 21
Campfire Sage
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Campfire Sage
Joined: Jun 2002
Posts: 131,773 Likes: 21 |
what's up with midway USA customer service?, not taking phone calls, your email them it comes back
This message was sent from an unmonitored email address. If you need further assistance please contact MidwayUSA Customer Service through our Contact Us page.
WTF is going on over there, they gave me some tracking number for a order that shipped on 6-22-20 that shows the package was delivered on 4-20-20 in Danville AR. There going to act like this then I'll order from someone else in the furture. How do you get in contact with them now. Optics Planet, and a lot of companies, during the "pandemic" are all like this. You can't actually talk to anyone about a problem anymore. They claim they don't have the staff to deal with customers individually now. That's nuts, though, because the big box, brick and mortar, outdoor sports stores are all fully staffed.
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Joined: Sep 2010
Posts: 31,428
Campfire 'Bwana
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Campfire 'Bwana
Joined: Sep 2010
Posts: 31,428 |
One thing can’t be denied is they have built the best website in the business. Absolutely how e-commerce should be.
"I can't be canceled, because, I don't give a fuuck!" --- Kid Rock 2022
Holocaust Deniers, the ultimate perverted dipchits: Bristoe, TheRealHawkeye, stophel, Ghostinthemachine, anyone else?
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Joined: Jun 2002
Posts: 131,773 Likes: 21
Campfire Sage
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Campfire Sage
Joined: Jun 2002
Posts: 131,773 Likes: 21 |
I can't recall a problem with Midway, and I use them all the time. They have automated customer support that seems to work fine.
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Joined: Jan 2017
Posts: 8,917 Likes: 2
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2017
Posts: 8,917 Likes: 2 |
Technology TRH is what is going on ,the warehousing is being setup for robotics to minimizing human handling. Expensive machinery yes but cheaper in the long run than employees. Doesn't help the customer for occasional customer service. As we are seeing but is cheaper for the ebusiness. The most successful businesses in the future will have the least amount of employees. To drive the profit per employee upward not remain at status quo or slide behind your competition. MB
" Cheapest velocity in the world comes from a long barrel and I sure do like them. MB "
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Joined: Jun 2012
Posts: 4,537
Campfire Tracker
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Campfire Tracker
Joined: Jun 2012
Posts: 4,537 |
I love the company...but they have have some packing and shipping issues. Ordered 20 pieces of lapua brass to try, sent 19, said they weight the brass...don't count it. Its only 20 pieces...not likes its 2000 or even 200. Plus a bricks of 22s packed loosely in a big box, busted open by the time it got to my house, rounds sticking out the side of the ups box...no telling how many fell out completely, told me I would need to count them. Crazy.
Last edited by killerv; 06/25/20.
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Joined: May 2002
Posts: 10,639
Campfire Outfitter
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Campfire Outfitter
Joined: May 2002
Posts: 10,639 |
Optics Planet, and a lot of companies, during the "pandemic" are all like this. You can't actually talk to anyone about a problem anymore. They claim they don't have the staff to deal with customers individually now. That's nuts, though, because the big box, brick and mortar, outdoor sports stores are all fully staffed. I've had the same experience, and wondered about it too. Is it really related to the pandemic or is it just an excuse to squeeze out a few extra bucks by running short staffed? Who knows? With all the unemployment and demand for shooting related stuff you'd think they'd be going great guns (pun intended.) I called Brownell's the other day and, after getting a message asking me if I'd participate in a customer satisfaction survey after the call, I was told I was number 28 in line. No thanks. I'm not going to order anything from a company that goes incommunicado so I can't talk with a hopefully competent real person to ask a question or resolve a problem. Paul
Stupidity has its way, while its cousin, evil, runs rampant.
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Joined: Dec 2013
Posts: 44,466 Likes: 10
Campfire 'Bwana
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Campfire 'Bwana
Joined: Dec 2013
Posts: 44,466 Likes: 10 |
I'm larry pottedmeat with midwayusa, and that's the way it is. Lol. Just another way to sell schit, but dodge the customer. Amazon is doing the same thing. Amazon!
Slaves get what they need. Free men get what they want. Rehabilitation is way overrated. Orwell wasn't wrong. GOA member disappointed NRA member 24HCF SEARCH
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Joined: Dec 2007
Posts: 2,723
Campfire Regular
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Campfire Regular
Joined: Dec 2007
Posts: 2,723 |
You think Midway USA is Bad ......Try getting someone at Sportsman's Guide on the Phone....That place has went all to Hell....And they have 700 bucks of mine...
“When you eliminate the impossible, whatever remains, however improbable, must be the truth.”
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