Optics Planet, and a lot of companies, during the "pandemic" are all like this. You can't actually talk to anyone about a problem anymore. They claim they don't have the staff to deal with customers individually now. That's nuts, though, because the big box, brick and mortar, outdoor sports stores are all fully staffed.
I've had the same experience, and wondered about it too. Is it really related to the pandemic or is it just an excuse to squeeze out a few extra bucks by running short staffed? Who knows? With all the unemployment and demand for shooting related stuff you'd think they'd be going great guns (pun intended.)
I called Brownell's the other day and, after getting a message asking me if I'd participate in a customer satisfaction survey after the call, I was told I was number 28 in line.
No thanks. I'm not going to order anything from a company that goes incommunicado so I can't talk with a hopefully competent real person to ask a question or resolve a problem.
Paul
