It seems to be the norm. I currently have four orders to four companies. One item arrived broken. I have been trying to reach that company for ten days, every day, multiple times a day. I have fill out customer service inquiries, left messages, sent emails. Schitty service.
The other three orders... have not seen any communication in 10+ days with any of them Nothing has shipped. No phones or emails answered. I am so fed up with this crap. Yet the companies have the time to send me sales flyers and email adds daily!
