I was very happy with the service I got when I ordered my rifle, especially considering that I ordered it through the Sportsman's Guide for about $150 under list price. The CS lady tracked my order and made sure I got just what I wanted.
They do, apparently, move folks around a bit during the slow season to save money.
The only gripe I have is that their website is a pain to use.
I'd gripe about their shipping charges too. They wanted to charge me $15 to ship one nipple, and $18 for two nipples. The $15 was bad enough, but does anybody think it cost more to ship two nipples over just one?