Uhh, so, you want them to do Custom Shop work when the Custom Shop is closed? You bought a used CDS scope but don't want CDS and Leupold is F'd? .
BTW, had a VXR with same issue, they fixed it. I think it's a ragged cut on the fiber optic but not certain. It's not handled by the Custom Shop so no fret.... I have a trade 3-9x40 Firedot Duplex but it's Duracoated and can't do it until May roughly.
And upset he had to pay shipping on the scope he didn't originally buy from them?