Thing is, they won't send that letter for a long time, a month or two between comms, until they exhaust all other possibilities. First, they will say it's unsafe and you must buy a new one at cost. But 'cost' is not much less than retail. If you don't fall for that, they'll say you can pay for actuall repair cost. Which both times that option was offered, repair and return shipping was more than their supposed 'cost'. And if you are insistent enuff, by telling them to return your rifle and you're not signing nothing but the form for a new one, they eventually will relent....