Thing is, they won't send that letter for a long time, a month or two between comms, until they exhaust all other possibilities. First, they will say it's unsafe and you must buy a new one at cost. But 'cost' is not much less than retail. If you don't fall for that, they'll say you can pay for actuall repair cost. Which both times that option was offered, repair and return shipping was more than their supposed 'cost'. And if you are insistent enuff, by telling them to return your rifle and you're not signing nothing but the form for a new one, they eventually will relent....
I've never had any trouble with Ruger, but I've only sent two (2) rifles back to them.
OTOH, Smith & Wesson fought me for months over a custom 624 that I had sent in to be engraved and was subsequently stolen out of UPS on the return. I had specifically directed S&W to insure it for the full cost of the revolver, the custom work, and the engraving. They didn't insure it and after several months finally agreed to replace it with a 629 Classic, but fought me over the engraving that I had just paid for. They finally engraved the 629, but the battle with them left a bad taste in my mouth and I haven't purchased a new S&W product since then.
