A bad survey can mean your job
That's why most dealers have those
little gals with the sweet voices to
call you and make sure you're satisfied
before you send in your survey.
Unfortunately these days most dealers
are owned by investment groups and
not some individual that's been in the
car business for decades
The kind of people I started working for
at the Ford new car dealerships I started
working at had all been in the business
for several decades and knew what they
were talking about and genuinely cared
about their customers and cultivated
repeat business in all departments.
Nowadays, their concerns are making
the sale and selling financing and add ons
and nothing else
If a salesman that waited on you is still
working there when you come back, it'll
be a small miracle. It'll probably be a
small miracle if there's not a "UNDER NEW
MANAGEMENT/OWNERSHIP " banner
hanging out front
