I may be wrong but I think there is a shear pin on most safe wheels that is designed to shear if too much force is applied. That sounds like what is happening with this safe but you would think Cannon would have brought that issue up in your correspondence with them.
Like I said, I could be wrong.
This is most likely the issue. It is designed to break when someone tries to force it open. As someone mentioned a locksmith could be money well spent. Don't understand how Cannon can avoid the responsibility. As someone said go higher up the ladder or have Lowes contact them.
Rick
