Originally Posted by Mathsr
Originally Posted by Marley7x57
Bump it up the chain at Cannon - ask for VP for customer service. Don't stop after 1 bump either....


I'd go straight to the President of the company's secretary. There is no other person in the company that can get as much done in a short amount of time. I went that route in dealing with a boat manufacturer a number of years ago and was amazed at the turn around in the companies attitude in just hours.


^^^ THAT ^^^ first on phone.

If no satisfaction then send them written correspondence and cc your state attorney general (or their product liability office). Nothing screams "satisfy this customer NOW" like legal or political problems.