Update - went round and round with Cannon. Their position was that since I bought it on clearance that I knew it was defective or had been tampered with since it was a “floor model”. Whatever. I paid my local locksmith $150 to drill into the side where one of the bolts was. I punched in the code and he pushed the bolt in and it opened. Took him all of 5 minutes. Turns out there is a weld broken inside the door that allowed the handle to spin. No way it was from someone turning the handle too hard. Just a piss poor weld job from
The factory. I’ll have one of my guys from work swing by and weld it up and I’ll plug the hole on the side with jb weld putty. At the end of the day I have a large safe at a cheaper price than I could have normally gotten (even after paying the smith) and I am content. But Cannon support sucks as far as I’m concerned. They did offer a free replacement lock, but the lock is fine. Just poor QC at the factory.
